Refunds

Short version: ask and you get it back. I would rather return the money than have someone feel taken.

One-off payments

Email me within 30 days and I will refund it in full, no reason needed and no argument. It goes back to the card you used, usually within five to ten working days depending on your bank.

Monthly and yearly support

Cancel any time from the billing page and you will not be charged again. If a payment has just gone out and you did not mean it to — you forgot to cancel, the card was your partner's, it was a bad month — email me and I will refund that payment.

For yearly support cancelled early, ask and I will refund the unused months. This is not a legal minimum, it is just how I want to run it.

Things I post to you

Shirts, hoodies, mugs and stickers are goods, not support, and they come with a right you do not have to earn: you may change your mind within 14 days of the parcel arriving, for any reason or none, and get the money back. Tell me within those 14 days, send the item back within 14 days of telling me, and I refund the item and the basic postage I charged to send it — within 14 days of it arriving back.

Return postage is yours to pay unless the item is faulty, wrong, or damaged in transit, in which case I pay it and you should not be out of pocket at all. Send returns to Rauno Märtsoo, Kadakaranna tn 6-9, Neeme küla, 74226 Jõelähtme vald, Harju maakond, Estonia. Please include a note saying who you are; an unexplained parcel is very hard to match to an order.

Items should come back unworn and unwashed, with the tags on. You are welcome to try something on the way you would in a shop — handling it more than that can reduce what I refund, but I would rather sort it out by email than argue over a crease.

Anything faulty is replaced or refunded, your choice, and that right lasts far longer than 14 days. If a parcel simply never turns up, that is on me to chase, not you — tell me and I will resend or refund.

Printed items are made to order by a printer, which is why they take longer to arrive. That does not make them exempt from any of the above — they are standard products in standard sizes, not personalised goods, so you keep the full right to change your mind.

Accidental and duplicate payments

Refunded in full whenever you tell me, with no time limit. If you were double-charged, say so and it is fixed the same day I see the message.

How to ask

Email the address on the contact page with the name on the card and roughly when you paid. You do not need your member number, and you do not need to explain yourself.

Please do not start with a chargeback

A chargeback costs a fee on top of the refunded amount and takes months. Emailing me is faster for you and cheaper for me — but if you have already filed one, that is fine, and I will not contest a chargeback from someone who genuinely wanted their money back.

Your member number after a refund

Refunded money is removed from the running total. The number itself stays yours and is not given to anybody else.